Return Eligibility

Customers may request a return if the product meets the following conditions:

• The return request is submitted within the applicable return period
• The product is unused and in original condition
• The product includes original packaging and accessories
• Proof of purchase is provided

Items Not Eligible For Return

Certain items may not be eligible for return due to hygiene, safety, or product condition requirements.

• Products that have been used or damaged after delivery
• Items without original packaging
• Products damaged due to improper handling

Return Request Process

To request a return, please contact our customer service team with your order information and the reason for your request.

Our support team will review your request and provide further instructions.

Refund Process

Once the returned product has been received and inspected, we will process the refund according to the approved return request.

Refund processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will review the issue and provide an appropriate solution.

Order Cancellation

If you need to cancel your order, please contact us immediately. Cancellation requests can only be processed before the order enters the shipping process.

Contact Information